Refund policy

Return & Refund Policy — ttastic

We want you to love your purchase. If you’re not fully satisfied, we’re here to help.

Return Window
You may request a return within 14 days of receiving your item.

Eligibility for Returns
To qualify for a return, items must be:

  • Unworn and unused

  • In original condition

  • In original packaging

  • Free from stains, odors, or damage

We reserve the right to refuse returns that do not meet these conditions.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items
The following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Items marked non-returnable

  • Personalized or custom-made items (if applicable)

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please place a new order.

Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If you still need assistance, contact us.

How to Start a Return
To request a return or refund, please contact us at:
christina.nguyen@ttastic.com
Include your order number and reason for return.

Thank you for shopping with ttastic.